Digitalisation through automation and artificial intelligence with services designed for the citizen will have real impacts on new public policies and services.

In the private sphere, companies have already made a great effort to capture the attention of their customers and to be present in the new ways of relating. In the public sphere, however, this is still an unfinished business at a global level.

The world is a great laboratory of ideas. And public administrations are the ideal breeding ground to lead this digital transformation that will change the relationship between people and their leaders.

Only two things are needed: a good understanding of the technologies and the design of their implementation in order to do so with guarantees and to ensure that they incorporate the necessary public value with the maximum possible positive impact on the administration and on society. The citizenry, the people, have already shown that they are eager for these changes.